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CM-Elevate

CM-Elevate
Clients: Planning Department, Government of Meghalaya
Category: Media and Analysis, Project Management
Date: March 16, 2022
Value: ~

CM-Elevate: Bridging the Gap with a Digital Platform and Dedicated Helpline

Facilitating Government Services with a Robust Digital Platform and Helpline

Introduction

The CM-Elevate initiative required a robust digital platform to facilitate beneficiary registration and form submission across multiple government departments in Meghalaya. Marketing Wire was also responsible for managing a dedicated helpline to assist beneficiaries.

Challenges

Coordinating data collection across multiple government departments.

Providing a user-friendly platform for beneficiaries to submit forms.

Managing a high volume of inquiries through the helpline.

Ensuring timely and accurate assistance to beneficiaries.

Our Solution

Marketing Wire developed a platform that:

  1. Enabled online registration and form submission.
  2. Provided a centralized database for data management.
  3. Included a dedicated helpline staffed by trained professionals.
  4. Utilized a cloud based voip system.
  5. The helpline team:
    1. Logged and addressed approximately 6,000 calls.
    2. Provided assistance and support to beneficiaries.
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CM-Elevate: Bridging the Gap with a Digital Platform and Dedicated Helpline

Facilitating Government Services with a Robust Digital Platform and Helpline

Introduction

The CM-Elevate initiative required a robust digital platform to facilitate beneficiary registration and form submission across multiple government departments in Meghalaya. Marketing Wire was also responsible for managing a dedicated helpline to assist beneficiaries.

Challenges

Coordinating data collection across multiple government departments.

Providing a user-friendly platform for beneficiaries to submit forms.

Managing a high volume of inquiries through the helpline.

Ensuring timely and accurate assistance to beneficiaries.

Our Solution

Marketing Wire developed a platform that:

  1. Enabled online registration and form submission.
  2. Provided a centralized database for data management.
  3. Included a dedicated helpline staffed by trained professionals.
  4. Utilized a cloud based voip system.
  5. The helpline team:
    1. Logged and addressed approximately 6,000 calls.
    2. Provided assistance and support to beneficiaries.